When something goes wrong during a trip — whether it’s a missed flight, a lost passport, or a medical emergency — it’s not just about what’s covered under your travel insurance plan. It’s also about who you can call for help. That’s where 24/7 travel assistance becomes a critical benefit of your Arch RoamRight policy.
Available around the clock and across time zones, Arch RoamRight’s assistance services are designed to support travelers when they need help the most — in real time, wherever they are.
🧭 What Is 24/7 Travel Assistance?
Travel assistance is a service included with many Arch RoamRight travel insurance plans. It complements the insurance benefits in your policy — it’s a helpful support system you can access at any time during your trip.
This team of trained professionals can help coordinate solutions, connect you with local resources and walk you through next steps — whether you’re navigating a disruption, dealing with a lost item, or facing a more serious emergency.
📞 Common Ways Travelers Use Travel Assistance
- Locating Medical Care
Need help finding a nearby clinic, English-speaking doctor, or specialist? Travel assistance can help arrange appropriate care, including referrals and appointment coordination.
- Emergency Medical Evacuation Support
If you’re in a location where suitable medical treatment is unavailable, assistance coordinators can help arrange emergency transport to the nearest appropriate facility — a process that requires fast decision-making and logistical support.
- Lost or Stolen Travel Documents
If your passport is lost or stolen, the travel assistance team can guide you through reporting it, finding the nearest embassy or consulate, and arranging for temporary documents.
- Translation Services
Stuck in a situation where you can’t communicate clearly? Translation assistance is available to help bridge the gap in emergencies or key conversations.
- Travel Rebooking Support
Whether it’s a canceled flight or weather-related disruption, assistance coordinators can help you understand your options and make alternate arrangements — including help locating accommodations if needed.
🌐 Worldwide Access, Anytime
Emergencies don’t follow a schedule. That’s why Arch RoamRight’s assistance team is available 24 hours a day, 365 days a year — whether you’re in your own time zone or halfway across the world.
The contact number for 24/7 travel assistance is provided in your plan documents and confirmation email after purchase. It’s a good idea to save this information in your phone and carry it in your wallet while traveling.
📋 When to Contact Travel Assistance
- You need medical care and aren’t sure where to go
- You’ve been hospitalized and require evacuation
- Your passport or wallet is lost or stolen
- Your flight is canceled and you need help rebooking
- You’ve encountered a legal or emergency situation abroad
- You have any urgent travel-related question you can’t answer on your own
✈️ Travel Confidently, with Help a Call Away
No matter how much you plan, travel can present challenges. The good news is: you don’t have to face them alone. Arch RoamRight’s 24/7 assistance is more than just a helpline — it’s a lifeline when you need immediate support and reliable guidance.
Already have a trip on the calendar?
Get a quote from Arch RoamRight and see how our travel insurance and assistance services can support your journey.